Lots of thoughts bouncing around at the moment, but here's a quick one:
A Jimmy John's sandwich shop just opened up in Arlington Heights and my colleague Brian Shepard and I went down there for lunch this past week. I've always been fascinated by corporate atmosphere and mojo, so when we walked into this buzzing place a little after noon, I was immediately struck by the fact that all 7 or 8 people behind the counter looked up from busily making sandwiches for a second to yell "Heeey!".
Not only did that do that every time someone walked in, but whenever someone walked out, the whole crew would yell some mixture of enthusiastic salutations that most customers reacted positively to by either raising a hand or at least nodding back.
Coming and going the whole crew felt like they meant it - they were happy to see you come in and they were wishing you the best going out. Very 3rd Placey.
Which made me wonder - wouldn't this be fun to try in a library? For the right setting, I think it could work.
Saturday, December 8, 2007
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